FREQUENTLY ASKED QUESTIONS

Delivery

What are the costs and delays?

Here is a summary of all our delivery types and options.

Delivery Service

Price

Time Frame 

DHL Express

From 15€ to 30€

  • Price depends on destination country
  • 7-10 Business Days
  • Free when purchasing 3 or more pairs of lenses

DHL Express 24H

From 20€ to 30€

  • Price depends on destination country
  • 1-3 Business Days
  • Free when purchasing 3 or more pairs of lenses

Below are the answers to frequently asked questions from our customers.

To cancel your order, we recommend that you contact our customer service vıa email to request a cancellation if your order has not been processed yet.

Unfortunately, our orders process very quickly once received, so we cannot cancel or make changes once your order is in the processed status.

To correct any errors with your order or your address information, we recommend that you contact our customer service department to request a cancellation.

If your order has not been processed, the order may be canceled and a new order may be placed. If the order has been processed, unfortunately the order will be shipped as is and cannot be changed.

Please contact our customer service team by clicking here. We are happy to help you in any way we can.

We apologize for any difficulty you may have had with your order. Please contact us so that we can help you. Send us a message here.

We want you to be completely satisfied with your order; However, we understand that if a product does not work, we will try to make the return as painless as possible. Of course, we cannot take returns on used or open products or products purchased outside of our 15 day return window. Unfortunately, at this time we do not offer credit for returned gifts. All gift returns will be credited to the gift buyer’s credit card upon receipt of the return.

Please Note: All promo items are final sale; they cannot be returned or exchanged.

You will receive a refund for only the returned items. A 25€ restocking fee will be deducted from your order for every returned order. Please include a copy of the original order confirmation with your returned package. Your refund will be issued to the original payment method within 5 business days of sending the notification email, acknowledging that your return has been processed.

All returns should be sent to:

LaBella
Calle Maestro Sosa, 1
Torrent, Valencia 46900
Spain

Please include all the documents that came with your package and mention that it is a return.

We accept payment by Visa, MasterCard, American Express, Discover, JCB, Dinners Club, Maestro, Carte Bleu and UnionPay credit cards.

We also accept other payment methods for some countries as follows:

PayPal: Global
Apple Pay: Global
Google Pay: Global
AliPay: China, Hong Kong
Bancontact: Belgium
EPS: Austria
giropay: Germany
iDEAL: Netherlands
Przelewy24: Poland
Sofort: Austria, Belgium, Germany, Italy, Netherlands, Spain

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was canceled for your protection because the payment information provided did not match the payment card.

Please be sure to contact your financial institution to confirm or update your payment details before placing a new order.

Orders received before 1 p.m. (GMT +3) are shipped the same day Monday thru Friday; Orders received after 1 p.m. (GMT +3) are dispatched the following business day.

Delivery will be within 1-15 business days (Weekend Days Excluded), after the order is dispatched and depending on your location.

During periods of high volume (product launches, sales and promotions, etc.), please allow extra 2-5 business days to process your order. Thank you for your patience!

If your package has been lost and has not arrived, please contact our customer service team by clicking here. We will be happy to help in any way we can.

Unfortunately, we cannot send order information to an email address other than the one provided with the order. Please contact us to request an update regarding the status of your order.

While beauty and fashion know no borders, international orders may be subject to import taxes, duties, and fees levied by your country’s customs department upon arrival.

When ordering from LA’BELLA, the recipient of the shipment is the importer of record and is responsible for these import charges, as well as complying with all laws and regulations of the destination country.

LA’BELLA does not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

We assume no responsibility if your order is held by customs because of custom duties. Failing to pay your customs obligation does not entitle you for a refund or order cancelation.

Your order will be considered abandoned and you accept that no refund will be made back to you and that no claim will be made by you to PayPal if you paid by PayPal or to your financial institution to request a chargeback for the abandoned order.

To check the status of your order, please visit this link. You will simply need to enter your order number and the email address you used to place your order. However, all updates will be sent to the email address provided during purchase (order confirmation, shipment confirmation, etc.).

If you have any further questions, please contact us by clicking here. We will be happy to help you in any way we can.

Customer Service

Hours of operation (GMT +3)

Monday - Friday 9 a.m. - 7 p.m.

Saturday & Sunday Closed

Didn't find what you needed? No problem! Ask your question and our customer service representative will get back to you as soon as possible.