As a consumer, you can exercise your right of withdrawal within 30 days of receiving your order, only if you find your order is damaged. Due to the nature of our products, we do not allow returns or refunds due to change of mind by the client.

Specially manufactured lenses (such as toric and multifocal lenses as well as all lenses with annual renewal), which are specially ordered and manufactured for you, are excluded from this right of withdrawal.

You can exercise your right of withdrawal via the form available here, by e-mail to [email protected], or by post to the following address:  Mahmutbey Mah., Taşcocagi Yolu No 25B, Kat 5 Diare 84, Bağcılar/İstanbul (Turkey)

If the product is damaged, you must then return the goods, within 30 days maximum, unopened and in perfect condition, for a refund, to the following address: Mahmutbey Mah., Taşcocagi Yolu No 25B, Kat 5 Diare 84, Bağcılar/İstanbul (Turkey)

The products must be returned intact, in their original packaging, without annotation, and suitable for resale. Open, incomplete, exchanged, or damaged boxes and packaging will not be refunded, and returning the product back to you will be your responsibility.

Also, please make sure that the lenses are not damaged or torn before opening them as their case is invisible and you can see any defect in the lenses. Failing to do so will void your refund and return if the box or lenses container is open and you discover a defect after opening them.

Returns must be accompanied by the original purchase invoice stating that the package is a return; failing to do so will incur duty taxes which will be deducted from your refund.

LA'BELLA has 3 days upon receipt of the products to check the condition of the returned products.

As part of the exercise of this right of withdrawal, the return shipping costs are your responsibility (shipping preferably with tracking).

If your order gets stopped by customs for duties and you decide to abandon it. We will issue a refund minus shipping and return fees which total 30€ if shipping was made via DHL Express, even when the initial shipping fee you paid was FREE or more, and 15€ if it was shipped to you by other means other than DHL Express.

You should check your local import and customs laws before trying to make any purchase from us.

The refund will be made by LA'BELLA within 5 days of the date on which we receive and inspect the returned product or products, by the same means of payment that you used to pay for your order (credit card, PayPal, or LayBuy) minus 15€ for the shipping fees used to send the order to you (Even when the order is marked as FREE shipping or any other price). The refund may be deferred until receipt of the returned products.

You should be informed that in the event of multiple shipments of the same order, your right of withdrawal does not begin until you receive the last product shipped.

For any questions regarding your order and the exercise of your right of withdrawal, customer service is available from Monday to Friday, from 9 A.M. to 5 P.M., by email at [email protected], or by phone: +1 (862) 343-8820